Finance

Utility Services and Billing

Utility billing changes are on the way!  Click here for more information!


Water and Sewer Services

Although some homes are serviced by wells and septic systems, water and sewer services are available in the majority of the City of Mebane.  Call 919-563-5901 or email us at water@cityofmebane.com if you have questions about services that are available in your area, or for questions about your water and sewer bill.


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METER CHANGEOUT PROJECT IN PROGRESS!
In May and June, 1,200 meters were changed to replace stalled or outdated meters with new technology.  The goal is to replace all meters within the next couple of years. 

The new meters transmit readings over the Verizon network, providing up to date information throughout the month, and quicker detection of leaks, along with a streamlined meter-reading process.  Visit this site again for details about how you can access information about your new meter, review detailed usage data and graphs, and sign up for alerts for leaks or high usage events, helping you to save water and money!
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Please note that the mailing address for utility payments has changed.  Please send all mail and correspondence to our mailing address of:

106 E Washington St 
Mebane NC 27302

Avoid late fees!  If you use online payment options with your bank, they are mailing a check to the address you have on file for us.  If you do not correct the mailing address, your mail will be returned, causing delays in your payment and automatic late fees if we do not receive your payment on time.  
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Moving In

An Application for Utility Services for water and/or sewer service must be completed and submitted to the Water Department located in the Mebane Municipal Building (City Hall.)  Click to choose the correct form for Residential or Non-Residential Service.  We must have an original signature on the form, and deposits are required for all connections (including sprinkler taps) to the City's water and/or sewer service.  Non-Residential customers must attach a copy of their business occupancy permit to the application.

Deposit amounts:

INSIDE CITY LIMITS - Water Service, $75.00 Sewer Service, $75.00
OUTSIDE CITY LIMITS
 - Water Service, $150.00 Sewer Service, $150.00

Deposits are maintained on all accounts, and may be applied to any outstanding balance or at termination of service. The deposit balance will be refunded following closeout of the account.

Maintenance

Customers having problems with water or sewer service can call the Public Works building between 8:00-5:00 Monday through Friday at (919) 563-3401. For emergencies after hours, on holidays or weekends call (919) 563-9031.

Click here to download the 2017 Annual Drinking Water Quality Report.

Garbage and Recycling Services

Garbage service is available to all residents within the Mebane City limits. The pickup day is determined by the side of town you live on, using the railroad as the divider line.

The garbage pickup begins at 6 a.m. on the following days:

Monday: 
Garbage picked up at all addresses located south of the RR tracks and east of S. Fifth Street.

Tuesday: 
Garbage picked up at all addresses located north of the RR tracks and west of N. Fifth Street.

Thursday: 
Garbage picked up at all addresses located south of the RR tracks and west of S. Fifth Street including Collington Farms.

Friday: 
Garbage picked up at all addresses located north of the RR tracks and east of N. Fifth Street.

Downtown businesses have garbage service on Mondays and Thursdays starting at 10 a.m.

Containers:

The city provides a 95 gallon container to each residential unit at no cost. Each container will be numbered and assigned to a specific address. Containers are the property of the City and should not be defaced. House numbers, street names and resident's name shall not be painted on the carts. Place household garbage in tied plastic bags or paper bags. Place bags into the container making sure nothing hangs down the side. Close the lid.

Place containers curbside no later than 6 a.m. on your collection day. The collection truck must have access to you container. Place it three feet away from trees, mailboxes, parked cars, utility lines or anything else that could hinder the collection. Place the container within two feet of the curb. The collection truck is on a scheduled route. It is difficult for the truck to return to your address if your garbage is missed because it was not put out correctly or was put out late.

Remove your empty container from the curb by midnight on the day of collection. Containers should not be left on the curb during weekends. Your co-operation in abiding by this requirement helps keep the City of Mebane beautiful.

Moving OUT?

Click here for a form to discontinue utility services with the City.  To ensure that we don’t continue to bill you after you’ve gone and to receive a refund of your deposit, this form should be completed and returned to Mebane Municipal Building:

Utility Billing
106 East Washington Street
Mebane, NC  27302

Deposit refunds are issued at the beginning of each month for all disconnects in the previous month.

Utility Billing

Water and sewer accounts are billed monthly in arrears, and are due upon receipt of monthly billings.  Bills are distributed at the end of each month.

A number of payment options are available:

  • Cash, checks and credit cards are accepted at Mebane Municipal Building from 8:00 – 5:00 Monday – Friday, and post to your account immediately.
  • Bank draft – If you provide the City with your bank account information, around the tenth of each month the City will draft the amount of your outstanding bill. Drafts post to your account immediately.  Complete the section on your application, or the reverse side of your bill.
  • A drop box on the eastern side of the Mebane Municipal Building is available at all hours. Payments made to the dropbox will be posted by the end of the next business day.
  • NEW!! We have a new online payment portal that will provide more up-to-the-minute information about your utility account.  See the most recent transactions on your account, sign up to receive bills by email, or set up automatic payment options, all from our new secure site.
  • Ebill Express - This option is no longer available as of December 7, 2018.  If you had automatic payments set up with Ebill, please be aware that they are no longer happening, and you will need to choose another payment option.
  • Mail your payment in the envelope provided, and the City will post payment the day we receive it in the mail.  The City is not responsible for postal delays, so please allow time for delivery.

Accounts not paid in full by the next billing cycle will incur a late charge of $10 added to the bill.  If all charges, including late fees, are not paid in full within twenty (20) days of the second billing, water service will be discontinued without further notice. Service will be reinstated upon payment of all outstanding sums (including late fees) and a cutoff list fee of $50.00.

For those accounts which have service discontinued twice within a 24-month period, reconnection will not be allowed until the customer posts an additional deposit equal to one and one-half of average monthly charges.

Customers are reminded that no additional notices of pending cutoff will be made. If a customer has special circumstances requiring extended payment options, he/she should contact the City Manager.